Secure multi-factor setup
Users are guided through first-time access steps, including password creation requirements and clear success confirmation before returning to login.
Works MedAllies
Healthcare interoperability at national scale
Branding Product Design
Overview of the Project
A unified portal for high-trust exchange operations
MedAllies is a healthcare connectivity organization operating national exchange and directory services that help providers find, send, and retrieve health information across networks. Their platform supports secure exchange through Direct-enabled workflows, directory services, and nationwide interoperability programs, including QHIN participation under TEFCA.
MedAllies needed a modern portal experience that could support multiple operational tools and services without feeling like a patchwork of separate products. The work focused on designing an admin-ready, scalable portal foundation where authenticated users could onboard securely, navigate confidently, and complete complex tasks with less friction.
Our Scope
MedAllies tapped our team to help build their portal product experience.
- Research & Branding
- Desktop Web App Experience
Sector
Healthcare IT, Interoperability, Secure Messaging
The Challenge
Building clarity into complex, high-stakes operations work
MedAllies' portal workflows sit at the intersection of compliance, reliability, and speed. The challenge was to simplify how users move through high-consequence tasks without oversimplifying what power users need to do.
1
MedAllies needed one portal experience that could credibly house multiple interoperability tools, from Direct services and operational utilities to support and admin workflows, without feeling fragmented.
2
The product had to anticipate scale and change, with workflows that remain coherent as MedAllies continues expanding network services and standards-based capabilities.
3
MedAllies Mail needed to work like a clinical operations workstation, supporting shared inboxes, triage behaviors, and trusted provider discovery inside a Direct-enabled messaging paradigm.
Our Approach
A system-first portal designed for scale
We treated the portal as the product’s operating system: a consistent shell that frames every service, with shared patterns for navigation, actions, states, and governance. From there, we designed the highest-leverage workflows first, portal entry and home, user and role management, then extended the same system to MedAllies Mail so messaging and administration share one design language.
1
We defined a portal experience that treats each MedAllies service as a cohesive product module, while keeping navigation, hierarchy, and entry points consistent across the suite.
2
We designed the broader toolset as a coherent suite, spanning certificate, bulk loading, provider address updates, test harness, and Direct services, so specialized utilities still feel product-grade.
3
We shaped MedAllies Mail around real team communication patterns, including shared access inboxes, folder-based work, and fast message handling.
4
Established shared design and UX foundations across adjacent tools to support consistent, scalable future services.
APP FEATURES
Portal capabilities that operators can trust
We designed the portal around core workflows that MedAllies teams and customers need to run daily, with UI decisions tied to operational reality.
Role Management
Role definitions with permission assignment patterns designed for scalability, supporting admin, power user, and user-style permission tiers.
Portal User Management
Search-driven user management with actions for add, activation, deactivation, edit, delete, and password reset flows designed to fit real admin expectations.
MedAllies Mail experience patterns
Mail workflows designed with practical tooling, including folder-specific search, advanced search filters, priority marking, shared inbox concepts, and settings that reflect operational needs.
Cohesive design system
A dedicated UI kit defines colors, typography, buttons, tiles, cards, pills, and iconography for both app and desktop experiences. This gives MedAllies a single source of truth for future features and scaling.
The Outcome
A cohesive portal that can grow without breaking consistency
The new portal design gives MedAllies a scalable foundation where users can move between services without relearning patterns. Admin workflows are designed to reduce hesitation by making actions and outcomes explicit, especially in user lifecycle and permission work. Search and filtering patterns were shaped to handle complexity progressively, keeping default use fast while allowing deeper control when needed. Overall, the work supports MedAllies’ broader mission of secure exchange by treating UX consistency as an operational reliability feature.
"The portal design lets teams operate consistently across services."
Bespire delivered a portal experience that feels cohesive across services while still respecting the complexity of healthcare operations. The team moved quickly, communicated clearly, and gave us designs that engineering could implement with confidence.
Kris Ludwig
CEO & Co-founder, MedAllies
